1. Introduction
At Pacific Holidays, we aim to offer smooth travel bookings. However, we
understand that plans can change. This Refund and Cancellation Policy outlines the guidelines,
charges, and process for booking cancellations and modifications.
By booking travel packages, hotel stays, or ticketing services with
Pacific Holidays, you agree to the terms and conditions outlined in this policy.
2. Flight Bookings
Air tickets are booked in accordance with airline-specific policies:
- Non-refundable tickets: Certain promotional or low-cost airline fares are
completely non-refundable.
- Refundable tickets: Cancellations made before flight departure will be
processed as per the airline's cancellation charges plus a service fee by Pacific Holidays.
3. Hotel Bookings & Holiday Packages
Cancellations or package modifications are subject to specific hotel and
supplier charges:
- Cancellations 30 days or more prior to travel: Full refund minus processing fees and initial
non-refundable hotel deposit bookings.
- Cancellations 15-29 days prior: 50% package cost deduction.
- Cancellations 0-14 days prior: No refund.
4. Non-Refundable Services
The following service fees are completely non-refundable once processed:
- Government Visa fees and document slot charges
- Passport application handling charges
- Insurance premium costs
- Processed event planning decoration or artist booking deposits
5. Contact Us
For cancellation or refund requests, please contact us: